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Terms and Conditions

Customer’s Terms and Conditions

1. Introduction:
•    These terms and conditions are about the legal agreement between you and 12am.sa, that define terms and conditions through which you will provide all information about goods of dresses and accessories and how to get services through our site 12am.sa, E-mail……………
•    Before clicking the on (I agree) button, please read carefully this agreement terms and conditions, after clicking the button (I agree) you agree in full capacity and are legally bound to be part of this Agreement.
•    We may modify or delete any of the terms and conditions in this Agreement at any time in our sole discretion or set a new agreement on our site and your continued participation in the Site after posting the notice of change or a new agreement on our Site is deemed to be your consent and binding.

2. Age groups use the site:
•    Products for use by adults over the age of 18 are rented out using a valid credit card or other approved payment method. In case your age under 18, a parent or legal guardian may accept these terms and conditions on your behalf, provided that payment is made to us upon acceptance of the terms by the parent or guardian by clicking the (I agree) button. By clicking the (I agree) button, you acknowledge that your age is not less than 18 and that you are a certified user by using the adapted payment method. The parent or legal guardian shall bear all liability for the use of the site, including any obligations incurred.

3. Work scope:
•    Our work scope is on the level of Riyadh city only.

4. Registration:
•    As a customer while registering, you must enter real and full information as requested from you in the registration form such as your name, ID number, date of birth, shipping address, E-Mail and we may ask you to provide us with valid evidence on your identity such as (a copy of ID or Iqama )
•    12am.sa may ask you to provide financial information such as your credit card or bank account to finish the payment process and transfer the amount to the investor.
•    Allow collecting additional information from or about you by other ways such as recording phone calls with customer service staff.
•    You can access and review your personal information through (my account) page on the site, if some of your information was changed you must update it immediately through viewing it on (my account) page or through contacting the customer service team, if you didn’t do the update, you assume all liability arising therefrom.
•    After registration, it is not allowed for you to post your information on any part of the site except the registration page or what you are asked to complete the rent process in order to avoid the exploitation of your data from a third party and also to protect you from fraud or theft of your personal information unless you assume all liability arising therefrom.
•    You are responsible for the theft of your access information and restricting access and using it including user name, password, and account details and you are also responsible for all activities in your account. 
•    Anyone logging in to the site by using your user name and password must be 12am.sa customer and account holder. All processes done on the account are valid and binding. The account holder shall not be entitled to restore what was disbursed and deposited to the process account on the pretext that he was not the person who logged into the account and conduct the process.
•    12 am.sa must be informed of any unauthorized use of the user name, customer account, or any other security breach. Accordingly, you acknowledge that in all cases 12am.sa is not responsible for any damages of any kind due to negligence or disclosure of user name, password, or other customer account data.

5. Privacy:
•    The privacy policy posted on the site illustrates the 12am.sa methodology to process your personal information, so you must read it from time to time as it may be modified taking into account that 12am.sa will take all reasonable procedures to protect your personal information against unauthorized access and keep it safely, however, the Internet cannot be guaranteed and 12am.sa does not have control over the third-party service providers and that any breach is not negligent to us and we are not responsible for it and you have to inform us so as we can take precautionary measures if it is proved.

6. Using your personal information:
•    We use your personal information to provide services, implement our agreement with you, remove barriers, collect fees, and provide you promotional emails.
•    We may resort to revealing some of your personal information with third parties such as banks, authorizing for credit cards, and documenting services with third parties to increase the security level.
•    We may need to disclose some of your personal information to the State organs and the competent authorities or third parties in accordance with the instructions of the system.

7. Rental fees:
•    The rental fees include rental fees, insurance amount, delivery fee, and statutory taxes imposed by the State and this is explained for each commodity.
•    Delivery and shipping charges are on the tenant
•    Your credit card will be debited or any other payment method approved upon submission of the rental application, regardless of the rental and delivery date.
•    At the time of your request for the item, you hereby authorize 12am.sa to deduct the insurance amount from your credit card and that amount will be collected in whole or in part if there is damage caused by you in the product to the lessee.
•    You will sign a bill of lading for the item value and it will be collected in case of damage or loss of commodity, or will be collected partly thereof in the case of damage to the goods exceeding the insurance amount, or if the item is not returned at the agreed time and the rental value deduction for each new day as described in clause (12) is your responsibility.

8. Cancellation Policy:
•    You shall be entitled to cancel the request by noticing us and all the paid amount will be returned to you with deducting the transfer amount imposed by the bank in case the delivery date is more than 15 days.
•    If your lease cancellations notice less than one day after the date of delivery and more than 48 hours from the date of delivery half of the rent (50 %) will be deducted.
•    If the lease request is canceled less than 48 hours from the date of delivery, only a quarter of the rental value (25%) will be returned.

9. Our commitment to you:
•    Delivery of the rented product cleaned, laminated, and ready to wear.
•    Delivery of the goods you requested, including the specified size, color, and design on time or earlier, except for what we have informed you regarding your request that the goods may appear on the image shown on our website differently in color and design.
•    All services provided by 12am.sa are as they are and we do not provide any warranty of any kind on their results.

10. Your commitment:
•    Payment of fees and late fees.
•    Receiving products when shipping and delivery.
•    You must acknowledge that the shipping address is the real address. So, we can deliver the product to you or receive the product.
•    During your period of possession and you bear all damages that may occur to it.
•    You shall not be entitled to change or modify the commodity in any form including size, design or ironing … etc.
•    You must notify us of any damage or discrepancy including (for example, size or convenience) within 12 hours of receipt of the goods, and your failure to notify us during this period means that you accepted the goods in the condition you received them.
•    You must notify us of any changes may occur relating to the delivery, delivery address, delivery method, dates or times before 24 hours of the original delivery date or date of return taking into account the state official holidays as the notice cannot be done during the state official holiday and must be before or after it.
•    You must return the commodity, in the return package, as you received it on time.
•    If you wish to extend the rent, you must inform 12am.sa in advance, a daily fee will be charged for the new rental period if it is not booked by other people.

11. Our responsibility:
•    12am.sa is liable to you for damages incurred, whether based on contract, damage, liability or otherwise arising from the goods and related services, not exceeding the rental fees you paid for the leased product.

12. Your responsibility:
•    You acknowledge that you are responsible for using goods and that you are fully committed to maintain them and treat them with utmost care.
•    You are responsible for delivering the goods on the date specified in your order before the hour …………………………… by placing the item in the return packaging and deliver it ………………………
•    In case of delay in delivery of the commodity on time, the consent of the guarantor of you to extend the lease period and the lease value for each new day that remains in the possession of you until the delivery of the commodity.
•    You are responsible for any loss or damage to the goods in whole or in part because of the loss or major stains that affect the goods or any other cause, while normal damage such as damage to fasteners or loss of buttons and other minor damages covered by the insurance amount you paid with the rental of the commodity, so you agree that we will charge for the repair of the product, at our discretion, to the full value of the sale in case of total damage, loss or irreparable damage.
•    You must inform us of any loss or damage of goods.
•    You agree to indemnify any damage resulting from any breach by you to this policy or the terms and conditions of this Agreement, including but not limited to all claims, proceedings, losses, expenses, and litigation expenses.

13. Communication ways:
•    If you have any questions, inquiries, suggestions, interests, or complaints, please contact customer care service or email us on the website.
•    Contact information shown on the website (telephone number or e-mail address) is the official means of communication. Therefore, the website or its representative does not bear any liability for any damages resulting from your communication due to error by telephone number or e-mail because you cannot access your service provider (such as being outside the network coverage area or your e-mail penetration).
•    Your notification is not considered to be received by us unless you are notified by us to receive your feedback either electronically or in writing
•    You can visit the office in person by the address shown on the home page of the site

14. Property rights:
•    12am.sa and all logos, icons, graphics, logos, website design, presentation, symbols, forms, and all its contents and writings whether in Arabic or English are either registered trademarks or trademarks of the service. All of these may not be copied, imitated, sold, or distributed by real or legal personality without the written consent of 12am.sa as It is the property of the site and is protected by copyright, trademark, patent, and other intellectual property rights and laws.

15. Disputes and conflicts:
•    In case of disputes and conflicts – it is amicably resolved. If this is not possible, the competent authorities will be placed spatially in Riyadh city.

 

Lender’s Terms and Conditions


1. Introduction:
• These terms and conditions are about the legal agreement between you and 12am.sa that define terms and conditions through which you will provide all information about goods of dresses and accessories and show it on 12am.sa to be rented by the public.
• Before clicking the on the (I agree) button, please read carefully this agreement terms and conditions, after clicking the button (I agree) you agree in full capacity and are legally bound to be part of this Agreement.
• We may modify or delete any of the terms and conditions in this Agreement at any time in our sole discretion or set a new agreement on our site and your continued participation in the Site after posting the notice of change or a new agreement on our Site is deemed to be your consent and binding.

2. Registration:
• While registering, you must enter real and full information as requested from you in the registration form such as your name, ID number, date of birth, E-Mail, IBAN number, and bank name.
• 12am.sa may ask you to provide financial information such as your bank account to finish your payment in the net profit arising from renting your commodity.
• Allow collecting additional information from or about you in other ways such as recording phone calls with customer service staff.
• You can access and review your personal information through the My Account page on the Site. If you change your personal information, you must update it immediately by displaying it on my account or by contacting our Customer Service team. If you do not update you will be responsible regarding any issue raised.
• After registration, it is not allowed for you to post your information on any part of the site except the registration page or what you are asked to complete the renting process in order to avoid the exploitation of your data from a third party and also to protect you from fraud or theft of your personal information unless you assume all liability arising therefrom.
• You are responsible for the confidentiality of your access information and restricting access and using it including user name, password, and account details and you are also responsible for all activities in your account.
• Anyone logging in to the site by using your user name and password must be 12am.sa customer and account holder. All processes done on the account are valid and binding. The account holder shall not be entitled to restore what was disbursed and deposited to the process account on the pretext that he was not the person who logged into the account and conduct the process.
• 12 am.sa must be informed of any unauthorized use of the user name, customer account, or any other security breach. Accordingly, you acknowledge that in all cases 12am.sa is not responsible for any damages of any kind due to negligence or disclosure of user name, password, or other customer account data.

3. Privacy:
• The privacy policy posted on the site illustrates the 12am.sa methodology to process your personal information, so you must read it from time to time as it may be modified taking into account that 12am.sa will take all reasonable procedures to protect your personal information against unauthorized access and keep it safely, however, the Internet cannot be guaranteed and 12am.sa does not have control over the third-party service providers and that any breach is not negligent to us and we are not responsible for it and you have to inform us so as we can take precautionary measures if it is proved.

4. The purpose of the agreement:
• The purpose of the agreement between 12am.sa and you is that 12am.sa will display your products and deposit them to us for viewing on the website and renting them to the public.

5. Agreement period:
• The agreement period is one year starts from the commodity delivery date and it will be renewed for a similar period unless one of the parties notified the other before three months of the end of the agreement and request to return the product or stop renewal.
• The site has the right to return your goods if eight months have passed without renting it.

6. Rental Value:
• The rental value is between 7% and 10% of the commodity value (purchasing value) and it will be defined by the competent persons in the site.

7. Profits and losses:
• The share of each party 50% of the net profit resulting from the rental of your goods after deduction of costs and is equivalent to 20% of the value of the lease.
• The profits are distributed monthly which are net profits after deducting general expenses, costs, and management expenses as mentioned in point (a).
• In the case of expiration of the commodity to be worn on the basis of natural consumption, obsolescence, the end of the model, or the unwillingness of tenants to rent it 12am.sa is entitled to return the commodity to you without condemning any of the parties to the other anything.

8. 12am.sa commitments:
• Delivery of the rented product cleaned, laminated, and ready to be sent.
• Keeping and restoring your commodity in the right place by taking the normal person’s care.
• Displaying your commodity on the website continuously.
• Deduction of the value of damages which are occurred to the commodity by the customer and this deduction will be cut from insurance amount deposited by the customer.
• 12am.sa is obliged to claim the customer amicably or legally to value the actual commodity as a used commodity in case the customer keeps the commodity and does not return it, as well as demanding damages for the damage caused by the goods. You may only claim 12am.sa after collecting the value or compensation from the customer.

9. Your commitment:
• Do not display non-original and counterfeit goods.
• Delivery of goods to 12am.sa upon request.
• Delivery of goods to 12am.sa in usable condition.
• You cannot claim 12am.sa of any fees or rental amounts in case the site cannot rent or use the goods for any reason, such as lack of desire of customers to rent.

10. Management:
Accordingly, you acknowledge that you have seen the work of 12am.sa and the mechanism of action and accepted, adopted, and agreed that 12am.sa management without interference from you. As a manager, 12am.sa has the administrative powers to manage the affairs, for example, but not limited to the technical and administrative matters necessary to conduct the business, negotiate and sign the contracts for your goods and have the collection of rights and the deposit in your bank account and make adjustments for executors or workers and others.

11. Correspondence:
• Correspondence relating to this agreement shall be through the e-mail you have added to the website, and the correspondence will have its legal effects if directed to the addresses posted on the website from the next working day to be sent by e-mail. You hereby acknowledge your receipt even if you do not reply to the e-mail, any party may change its address provided that the other party is notified of its new address otherwise the transmission to the previous address shall have its legal effects. The parties also agreed that 12am.sa shall only send the reports of the works’ results to the e-mail shown on the website.

12. Disputes and conflicts:
In case of disputes and conflicts between you and 12am.sa relating to this agreement, it will be amicably resolved through negotiations between parties. If this is not possible during 30 days from the date of being invited to negotiate, the competent authorities will be placed spatially in Riyadh city.

Membership Polices

All the visitors to the twelve am website can invest with us by registering an investor’s account and filling in the necessary data regarding the dress and adding its pictures. Our responsible will receive it and confirm it by sending a reply by email or WhatsApp within 48 hours and communicate with the investor to receive the dress and create the closet at twelve am a website. You can check our privacy policy on our website .